Client Support

At Cymnet, we are committed to making your experience of hosting with us a success, and appreciate that providing good after sales support is just as important as using reliable networks and servers.

Our client portal allows you to login to your account to update your contact details and pay or view your invoices. Our client portal also provides access to our help desk, where you can open a new support ticket to request technical assistance, view previous support tickets, or update an existing ticket.

We aim to offer a fast and friendly support service, and endeavour to response to all support request received via our help desk in a timely manner.

Server performance is independently monitored by Pingdom. Current server status, and historical uptime and response statistics are available on our Network Page.

The use of HP Blade servers colocated at Gyron's UK datacentre in Hemel Hempstead and connected to the internet by a fully redundant network infrastructure, help us to provide reliable and robust hosting with average uptimes better than 99.9%.

But we recognize that occasionally things can and do go wrong. Hardware failures, file system checks and reboots can sometimes result in unwelcome server downtime. During any such outage we will endeavour to keep clients fully informed via announcements posted on this website.

In the event of a major outage at our main UK datacentre, clients will be kept fully informed of the action being taken to restore a full service as quickly as possible via our offnetwork website which is hosted in the North of England and is therefore geographically isolated from our main UK servers and network at the Gyron datacentre.